The explanations and information provided in this document governs the relationship we have with our users, and governed all the legal requirements for goods and services on our site Blue Lift (both on a computer and on the mobile version).

This document is dependent on the French court and is not in any way responsible for the misinterpretation due to a translation (automatic or not) in another language.

1.Legal requirements 

1.1 Limitation of liability 

This e-commerce site belongs to and is managed by Blue-Heath Comfort. By using this site, you indicate that you have read and understood the entirety of the User terms and Conditions of Sale (hereinafter “terms” or terms and conditions) and you agree to comply at any time.   

Blue Heath Comfort or any of its employees will be held responsible for any problems arising out of the site. However, the company and its employees will not be held responsible for any problem arising out of any improper use of this site.

1.2 Modifications 

Finally, the company's Blue-Heath Comfort reserves the right to modify at any time as well GCU the terms of this agreement. This is in order to comply with new regulations or to reflect any change in the way we manage our site and how we expect that users behave on our site. Nevertheless, we will let on the fact that we keep the general conditions in force at the date of your order. 

We recommend our users to check these conditions from time to time to ensure that they are informed of any updates. If needed, we will notify us the same users by email of any changes to this document. 

1.3 The act 

This document is subject to the laws applicable in France. This includes the regulation across the EU as set out in the RGPD.

2. User 

2.1 acceptable User 

When a buyer orders on our site Blue Lift, it automatically implies the acceptance without reservation of all our terms and conditions. On the other hand, the buyer may be a user of one of our products or our services. It is required to use his or her purchases, only for his use, his own personal use. The buyer may also be a practitioner. 

As a user, you agree to use our site legally and you do not use this site for illegal purposes, namely :  

  • Violate the rights of other users on this site 
  • Hack into the account of another user of the site 
  • Act in any way which could be regarded as fraudulent 
  • Participate in illegal activities on the website 

If we believe that your use of this site illegally, or in a manner that violates the terms of acceptable use of this document, we will receive the right to limit or suspend access to this site. We will also have the right to take all legal measures necessary and, if need be.

2.2 user Contributions 

Users can publish the following information on our website :  

  • The advisory products 
  • Comments 
  • Questions / answers 

By posting publicly on our website, you agree that you remain respectful, do not pay for your personal business and to stay within the framework of “the solutions of the autonomy of the people”, and not to act unlawfully or violate the terms of acceptable use listed in this document.

2.3 Account 

2.3.1 Creation  

When you create an account on our site, you agree to the following :  

  • You are solely responsible for your account, and for security, privacy of your account, including the password, or sensitive information attached to this document.  
  • All personal information that you provide to us through your account is up to date, accurate and truthful and that you will update your personal information if it changes. We reserve the right to suspend or terminate your account if you use our site illegally, or if you breach any of the terms and conditions of acceptable use.

2.3.2 

The order process is the following : 

  • Create a client area 
  • Fill the basket, 
  • Check his ticket, 
  • Validate the basket, 
  • Validate or modify delivery address 
  • Make the payment according to the proposed solutions 

2.3.3 Monitoring 

You will receive emails with your ticket purchase, as well as the follow-up of your order. You can also find it on your member area. We keep a history of your purchases time that the account is existing. You can also access it via your member's area. 

2.4 payment 

Blue Health Comfort to inform you that all payments made on the site www.blueportance.com are secure. 

The user can purchase on this site via any means of payment that are available to them during the validation of his shopping cart, or via a credit card or even PayPal, etc 

It is possible, depending on your bank, a page of double-safe appears to confirm your payment on our site. 

When you provide your information, and payment to us, you confirm that you have authorized access and use of the instrument of payment that you have chosen to use. By providing us with your payment details, you confirm that you authorize us to charge the amount due to your payment method.  

If we consider your payment to be broken the law or our terms of use, we reserve the right to cancel your order.  

3. The product 

3.1 Sale of goods and services 

The goods that we offer in the context of the health and well-being to enable people to regain their independence in their daily lives.  

You agree to purchase the property at your own risk. 

3.2 intellectual Property 

All the information, descriptions, or images that we provide on our property are described and presented with as much precision as possible. However, we are not legally bound by these data, descriptions or images, because we cannot guarantee the accuracy of each product or service that we provide.  

We would like to inform you that the photos of the products are for reference only, the images are non-compliant, but as close as possible to the product. The visuals can also be varied depending on the quality of the screen of your support. 

All content published and made available on this site. 

3.3 Warranty 

None of our products are guaranteed. 

3.4 product Availability 

The property related to this document are the goods that are posted on our website at the time you access it. It also includes the products out-of-stock and open for pre-order. The company, however, reserves to change the options of the products or the management of the stock. 

3.5 The price 

3.5.1 Tax : VAT 

The product price is shown in euros.  

The fee calculation is automatically generated. VAT is added according to the tax legislation in force in your country and depending on your location and on your payment. 

3.5.2 customs Fees 

All orders are shipped from the France.  

For european countries, there are no customs fees extra. 

In the United Kingdom, the amount of the order must be greater than 135 pounds for that customs fees may apply. 

Outside of the geographic areas listed above, there may be a customs charge, depending on the delivery address, which add. 

4. Transport and Delivery 

4.1 Modality 

When you make a purchase on our site, you accept and agree to provide a valid email and shipping address for the order. You agree that it is your responsibility to monitor your method of payment. 

We reserve the right to modify, reject, or cancel the order whenever it is necessary. If we cancel your order and we have already processed your payment, we will give you a refund equivalent to the amount that you paid for the / or / we will deduct the taxes from your refund the amount you paid. 

4.2 delivery Tracking 

As for the evolution of your order, we will keep you informed of the progress of their delivery : 

  • France : 48 HOURS + free delivery
  • In Europe : time + price may vary
  • In the rest of the world : time + price may vary

The delivery depends on TERN SAIL. In case of delay, the responsibility rests solely with the carrier is in no way to the Blue-Heath Comfort. 

5. Customer Service (after sales SERVICE) 

5.1 Information SAV 

Blue Lift is a French company belonging to Blue-Heath Comfort. You will find below the contact details of our company : 

If we were to contact you, we would be written with the email address that you have provided us, or by contacting via the phone number you have given us. 

5.2 Withdrawal : 

5.2.1 Refund : 

We will accept requests for refund only to the email address of the SERVICE and answering only to the following criteria :  

  • The property is received broken, damaged or defective (request photos) 
  • The property does not meet the expectations of the customers  
  • Change of mind 
  • Refund requests can be made within the period of 15 days after receipt of the item. Once time exceeded, the product will not be refunded. 

5.2.2 Return 

The return and free. We ask you, just contact us to receive an exchange or a refund. And also, make sure to go to product consistent with what you have received. You can find all the steps in the FAQ.

6. Contact 

Please do not hesitate to contact us if you have any questions at the following email address : contact@blueportance.com.